Cancellation & Refund Policy

SUNAAMA believes in helping its customers as far as possible, and has therefore formulated a transparent cancellation and refund policy for both name consultation services and book orders.

Name Consultation Services

• **Advance Payment & Non-Refundable Fee:** All consultation fees are to be paid in advance. While in most cases people are satisfied with the accuracy and quality of the consultation and like some of the names suggested, sometimes a client may not be entirely satisfied and not like the suggestions. The consultation fee is strictly non-refundable even if the client is not completely satisfied, as the onomastician (Nityānanda Miśra) will have dedicated time and effort to the consultation. Sunāma guarantees linguistic accuracy, but not subjective satisfaction. You may not like the suggestions, but you will not be misled.
• **Service Non-Delivery Refund:** If for any reason, consultation (commentary on a requested name or a live consultation session) is not provided within two (2) weeks of the payment, the full payment will be refunded after deducting any payment gateway fee incurred by us.
• **Email Consultations:** For email-based consultations (Quick Name Validation and Detailed Validation & Commentary), once payment is made and the request is submitted, cancellation and refund are not possible.
• **Rescheduling Video Calls:** You may reschedule your video consultation session up to 48 hours in advance by emailing bookings@sunaama.in. Rescheduling requests submitted less than 48 hours before the scheduled session may not be accommodated.
• **No-Show Policy:** If you fail to join the scheduled video call without prior intimation, the consultation fee will not be refunded and the consultation will be treated as completed.

Book Orders & Physical Products

• **Cancellation Window:** Cancellations of book orders will be considered only if the request is made within 2–3 days of placing the order. However, cancellation requests cannot be entertained if the shipping process has already been initiated.
• **Damaged or Defective Items:** In case of receipt of damaged or defective items, please report the issue to our Customer Service team at support@sunaama.in within 2–3 days of receiving the product. Requests will be processed once verified and confirmed at our end.
• **Refund Timeline:** For any refunds approved by SUNAAMA, it will take 3–5 business days for the refund to be processed and credited back to the original payment source.

Contact Us

For any cancellation or refund queries, please contact: - Consultations & Bookings: bookings@sunaama.in - General Support & Books: support@sunaama.in